Once your order is placed, we'll prepare it with care and ship it directly to your address.

At ACE CEA Stores, we’re committed to delivering your orders efficiently and ensuring a smooth shopping experience. Below, you’ll find everything you need to know about our shipping policies and process.

1. Fulfillment Times

• All products are custom-made on demand to ensure the highest quality.
• Please allow 2-7 business days for your order to be processed, printed, and prepared for shipping.

2. Shipping Times

Shipping times depend on your location and the shipping option selected at checkout:

• Domestic Shipping (U.S.): Typically takes 3-8 business days after fulfillment.
• International Shipping: Typically takes 7-20 business days, but this can vary depending on customs clearance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

4. Tracking Your Order

Once your order has been fulfilled and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s journey.

5. Delayed or Lost Shipments

While we aim for timely delivery, delays may occur due to unforeseen circumstances such as:

• Customs processing for international orders.
• Delays from our shipping partners.

If your order hasn’t arrived within the estimated time frame, please contact us at aceceastores@gmail.com with your order number, and we’ll assist you.

6. Shipping Restrictions

• We currently ship to most countries worldwide. However, some regions may have restrictions due to logistical challenges.
• Customers are responsible for any customs duties, taxes, or fees for international shipments.

7. Returns and Refunds

For information about returning items, please review our Refund Policy.

8. Contact Us

If you have additional questions about shipping, feel free to reach out to us:
📧 Email: aceceastores@gmail.com

👚 Try It On Virtually: We know it’s tough to shop for clothes online, so we’ve partnered with AI technology to offer you a virtual try-on experience! Try on our tops by uploading a photo or using our virtual model.

🔎 How It Works: Simply click the "Virtual Try-On" button below the image, upload a photo of yourself, and see how the top looks on your body. (Note: This feature is only available for tops at the moment.)

返回

我们希望您对所购商品完全满意。如果您对商品不满意，您可以在收到商品之日起14 个日历日内发起退货。要获得退货资格，商品必须未使用、保持原始状态，并包含所有原始包装、标签和配件。

不可退货商品

某些物品无需退回，其中包括：

• 礼品卡
• 定制或个性化产品
• 出于卫生原因的贴身衣物

退货流程

1. 联系我们：在退回商品之前，请联系我们的客户服务团队 aceceastores@gmail.com 以获取退货授权 (RMA) 号码。

2. 准备包裹：将物品安全地装入原包装中，包括所有配件和文件。在包裹外面清楚地标记 RMA 号码。

3. 发货：将包裹寄送到我们的客户服务团队提供的地址。我们建议使用可追踪的运输服务，因为我们无法保证收到您退回的商品。

退款

一旦我们收到并检查您的退货，我们将通知您退款是否获准或被拒绝。如果获准，退款将在 7-15 个工作日内通过您原来的付款方式处理。

交易所

我们仅更换有缺陷或损坏的商品。如果您需要更换同款商品，请通过 aceceastores@gmail.com 与我们联系以安排更换。

运费

运费不予退还。如果您收到退款，退货运费将从您的退款中扣除。对于因缺陷或损坏而要求换货的商品，我们将承担运费。

联系我们

如果您对我们的退款政策有任何疑问，请通过 aceceastores@gmail.com 与我们联系。

To ensure the longevity of your garments and keep them looking fresh, please follow these simple care tips:

• Washing: Always check the care label for specific instructions. For most items, we recommend machine washing cold and inside out to maintain the fabric's color and texture.
• Drying: For best results, air dry your clothes. If you must use a dryer, tumble dry on low heat to avoid shrinkage and fabric damage.
• Ironing: Iron on a low setting if necessary. Always iron garments inside out to protect prints and embellishments.
• Storage: Store your items in a cool, dry place. Use padded hangers for delicate items or fold them neatly to avoid distortion.
• Stain Removal: For stains, treat them promptly with a gentle stain remover. Test in a small inconspicuous area first to ensure no damage to the fabric.

By following these simple steps, you'll ensure that your items remain in great shape and last longer. Enjoy wearing your favorite pieces for years to come!

Size and Fit Guide