Once your order is placed, we'll prepare it with care and ship it directly to your address.

At ACE CEA Stores, we’re committed to delivering your orders efficiently and ensuring a smooth shopping experience. Below, you’ll find everything you need to know about our shipping policies and process.

1. Fulfillment Times

• All products are custom-made on demand to ensure the highest quality.
• Please allow 2-7 business days for your order to be processed, printed, and prepared for shipping.

2. Shipping Times

Shipping times depend on your location and the shipping option selected at checkout:

• Domestic Shipping (U.S.): Typically takes 3-8 business days after fulfillment.
• International Shipping: Typically takes 7-20 business days, but this can vary depending on customs clearance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

4. Tracking Your Order

Once your order has been fulfilled and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s journey.

5. Delayed or Lost Shipments

While we aim for timely delivery, delays may occur due to unforeseen circumstances such as:

• Customs processing for international orders.
• Delays from our shipping partners.

If your order hasn’t arrived within the estimated time frame, please contact us at aceceastores@gmail.com with your order number, and we’ll assist you.

6. Shipping Restrictions

• We currently ship to most countries worldwide. However, some regions may have restrictions due to logistical challenges.
• Customers are responsible for any customs duties, taxes, or fees for international shipments.

7. Returns and Refunds

For information about returning items, please review our Refund Policy.

8. Contact Us

If you have additional questions about shipping, feel free to reach out to us:
📧 Email: aceceastores@gmail.com

👚 Try It On Virtually: We know it’s tough to shop for clothes online, so we’ve partnered with AI technology to offer you a virtual try-on experience! Try on our tops by uploading a photo or using our virtual model.

🔎 How It Works: Simply click the "Virtual Try-On" button below the image, upload a photo of yourself, and see how the top looks on your body. (Note: This feature is only available for tops at the moment.)

Returns

We want you to be completely satisfied with your purchase. If you're not happy with your item, you have 14 calendar days from the date of receipt to initiate a return. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging, tags, and accessories.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Custom or personalized products
• Intimate apparel for hygiene reasons

Return Process

1. Contact Us: Before returning an item, please reach out to our customer service team at aceceastores@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

2. Prepare the Package: Securely pack the item in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.

3. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within  7-15 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at aceceastores@gmail.com to arrange the exchange.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges due to defects or damage, we will cover the shipping costs.

Contact Us

If you have any questions about our Refund Policy, please contact us at aceceastores@gmail.com.

To ensure the longevity of your garments and keep them looking fresh, please follow these simple care tips:

• Washing: Always check the care label for specific instructions. For most items, we recommend machine washing cold and inside out to maintain the fabric's color and texture.
• Drying: For best results, air dry your clothes. If you must use a dryer, tumble dry on low heat to avoid shrinkage and fabric damage.
• Ironing: Iron on a low setting if necessary. Always iron garments inside out to protect prints and embellishments.
• Storage: Store your items in a cool, dry place. Use padded hangers for delicate items or fold them neatly to avoid distortion.
• Stain Removal: For stains, treat them promptly with a gentle stain remover. Test in a small inconspicuous area first to ensure no damage to the fabric.

By following these simple steps, you'll ensure that your items remain in great shape and last longer. Enjoy wearing your favorite pieces for years to come!

Size and Fit Guide