FAQ

Frequently Asked Questions

Confidence and clarity are core to the ACE CEA experience. Below are answers to our most common inquiries, designed to make your process seamless from browsing to unboxing.


The ACE CEA Commitment

What is your return & exchange policy?

Due to the exclusive, made-to-order nature of every garment, all sales are final. We do not accept returns or exchanges for sizing discrepancies or general buyer's remorse.

We ask that you consult the detailed sizing guide and product specifications meticulously before purchase. This policy reflects our commitment to reducing environmental waste and maintaining the curated, non-mass-produced exclusivity of our collection.

What if my item is damaged or incorrect?

We stand behind our craft. If your item arrives with a production defect, is damaged, or if you received an incorrect item, we are committed to making it right immediately.

Please initiate a claim via our Returns Portal within 30 days of receipt. Upon submission of your order number and a brief photo of the issue, our quality assurance team will coordinate an immediate replacement.


Fulfillment & Delivery

What is the timeline for processing & shipping my order?

Our process is twofold, reflecting the intentionality of our made-to-order model:

  1. Production (Intentional Crafting): Please allow 2-5 business days for your order to be custom-produced and prepared for dispatch.

  2. Shipping (Estimated Transit): Once produced, delivery times are estimates from the date of shipment:

    • United States (Standard): 2 – 5 business days

    • United States (Economy): 4 – 8 business days

    • Canada (Standard): 10 – 30 business days

How can I track my order's journey?

Your peace of mind is paramount. The moment your order is dispatched, you will receive a shipping confirmation via email that includes your unique tracking number. You may follow your order's journey by visiting our Tracking App Page.


Security & Support

Is my payment information secure?

Absolutely. Our entire infrastructure is secured by Shopify, adhering to Level 1 PCI DSS compliance standards. All transactions are protected with industry-standard SSL encryption, and your sensitive payment information is never stored by ACE CEA. We accept all major credit cards and secure express checkouts including PayPal and Shop Pay.

I have another inquiry.

Our dedicated support team is here to provide exceptional assistance. For any further inquiries, please contact us directly at info@aceceastores.store or through our Contact Page. We commit to a prompt and professional response.