FAQ

1. What is ACE CEA STORES?

ACE CEA STORES is a premium fashion and accessories brand specializing in high-quality eyewear, watches, exclusive matching sets (hoodies, sweatpants, activewear), and hats. Our products are designed for individuals who appreciate style, comfort, and exclusivity.

2. What types of products do you sell?

We offer a carefully curated selection of premium fashion items, including:

  • Eyewear: High-quality glasses and sunglasses designed for elegance and durability.

  • Watches: Timeless and stylish timepieces to complement any outfit.

  • Matching Sets: Exclusive hoodies, sweatpants, and activewear designed for comfort and style.

  • Hats: Premium hats to complete your look.

3. Where are your products made?

Our products are crafted with precision and sourced from trusted manufacturers to ensure top-notch quality. Every item undergoes a strict quality control process to meet our high standards of excellence.

4. How do I place an order?

  • Browse our collections and select your desired items.

  • Choose your preferred size and color.

  • Add the items to your cart and proceed to checkout.

  • Complete your payment, and we will process your order!

5. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, AMEX)

  • PayPal

  • Shopify Payments, including SHOP Pay

6. Do you offer worldwide shipping?

Yes! We provide worldwide shipping to most countries. Shipping costs and delivery times may vary depending on your location. You can view specific details during checkout.

7. How long does shipping take?

  • Domestic Orders: Typically delivered within 3-7 business days.

  • International Orders: Delivery times range from 7-14 business days, depending on location and customs.

8. What is your return/refund policy?

If you’re not fully satisfied with your purchase, you may request a return or refund within 30 days of receiving your order. Items must be in their original condition with tags attached. Please refer to our Refund Policy for more details.

9. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Use the link provided in the email to track your package in real time.

10. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. After this period, modifications may not be possible as the order enters processing.

11. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media for updates on exclusive promotions, limited-time offers, and new arrivals.

12. How can I contact you?

We are here to assist you! You can contact our customer support team via:

  • Email: aceceastores@gmail.com

  • Contact Form: Visit our Contact Us page.

  • Social Media: Message us on Instagram or Facebook.

13. Do you offer custom orders?

Currently, we do not offer individual custom designs. However, stay tuned for future collaborations and customizable options.

14. What sizes do you carry?

We offer a range of sizes from XS to 3XL for most products. Please refer to our Size Guide on the product page to find your perfect fit.